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Disabled Accounts
If you attempt to log into AIDA after a certain amount of time has passed without a login, you may need to reactivate your account. When you log in with the correct email and password, you may see this screen asking for a reactivation code.
Once you obtain the code in your email, enter it and click SUBMIT. This will automatically reactivate your account and log you in.
NOTE: If you have any trouble with this process, contact our Customer Care team by emailing Support@aidahealthcare.com or by calling (206) 203-2432
Did you forget your password on a disabled account?
If you are resetting your password and see a notification that says "no user found with the provided email", you will need to reach out to our Customer Care team. This is an indicator that your account has been disabled, and if you do not remember the password we will need to assist you.
You can email us at Support@aidahealthcare.com or call us at (206) 203-2432.
